Payment

Lancaster Handcraft offers the option to pay your invoice in two parts, with 50% of the total being due when the order is placed and the remainder being due prior to shipping or pick up. Your invoice will include a link and a QR code for you to pay through our secure payment processor. Your balance invoice will be emailed to you when your order is ready for shipping or pick up. The balance must be paid in full before shipping or pick up is scheduled. The exception to this is our stock beds, which must be paid in full at the time of order.
Once your deposit is paid, your order will go to our Amish partners to be made to your specifications. As such, we are not able to cancel an order after the deposit has been paid. Cancellation of add ons, such as mattresses will result in a 20% restocking fee. All bed sales are final when the deposit is paid, and not returnable or refundable.

Warranty

Lifetime Warranty on Murphy Bed pistons and mechanism, should either fail, the customer should return those parts to Lancaster Handcraft for replacement. If we are called to the site for non warranty issues, standard billing rates apply.

Murphy Bed side cabinets and other home furnishings:

We guarantee that the piece will be as advertised at the time of delivery. Drawers will work. Doors will work. Shelves will fit. We do not guarantee against the wood cracking or warping after it is in your home as these issues have to do with the environment in your home (too dry or too moist). Chair legs coming loose in your home is also excluded as this is usually due to abuse or to dry conditions. LED lighting kits have a 1-year limited warranty on the parts and the replacement will be mailed.

If you have any issue with a piece of furniture that has been delivered, it must be returned with delivery person at the time of delivery in order to have it delivered again for free. If delivery person leaves you can still have it repaired or replaced but you will have to pay for all shipping costs.

Shipping Procedures

For orders outside our delivery radius Lancaster Handcraft uses common carriers with tractor trailer trucks. Customers can choose curbside delivery or the furniture can be picked up at the nearest freight terminal. Furniture is boxed and palletized. The shipping truck will use a lift gate to lower the pallet as close to your home as possible. This distance is at the discretion of the shipping company. It is the customers responsibility to inspect the boxes, take the boxes off the pallet and carry into their home. Because of the size and weight of our furniture it is strongly advisable to have help to unload the and bring it inside. Terminal pickup requests need to be arranged prior to shipping. Shipments will be scheduled upon final payment. Customers will be sent a Bill of Lading prior to their shipment for their final approval.